Are You a Retailer’s Wet Dream, too?

(Image from here)
(Image from here)

Every great business is built on friendship. (JC Penney)

I am a retailer’s wet dream. You know the kind of customer I mean – I like nice things (who doesn’t?). If you are nice to me and I’m partial to your product, I’ll come back to you over and over again. I’m incredibly loyal – if you treat me well, I will go out of my way to shop at your establishment AND I’ll tell all my friends how fabulous you and your product are. And, I can be quite persuasive, too. I’m often told I should be on commission. I often wish I was!

My local grocer, George, stocks product that I have recommended (and featured in this very blog!), namely Pana Chocolate and Pic’s Really Good Peanut Butter. The girls at Mecca Cosmetica at Myer all know me because I love their whole customer service experience just as much as their products.

Just recently, I’ve had two really, REALLY great customer service experiences and thought I should spread the word.

First up, last week I told you about the groovy team at Mavericks Laces in Melbourne. Well! Not only did the lovely Luke from Mavericks comment on the blog post and advise they are now shipping internationally; today my laces arrived. Given I only ordered them after I posted last week, I reckon that’s pretty smart service.

Oh – here’s the new look brogues ‘in situ’. What do you think?

Robert Clergerie Brogue WITH Dylan Laces
Robert Clergerie Brogue WITH Dylan Laces
(Image by TSL)

Secondly, you might just recall, if you have a very good memory, my post on Squint – the Willy Wonka of Furniture. I have coveted a piece of their furniture forever.

The Corbiere carved mahogany king size bed made in a classic French style as shown with a patchworked headboard and footboard. (Image from here)
The Corbiere carved mahogany king size bed made in a classic French style as shown with a patchworked headboard and footboard.
(Image from here)

To be honest, I would probably still be coveting a piece of Squint furniture if it wasn’t for LM. My birthday present last year was a bespoke number selected from the wonderful Squint showroom. As much as I adore their trademark patchwork, being the slightly more conservative type that I am, I went instead for a velvet cabriolet leg bedside table in two-tone orange velvet. I know this is a pretty high-ticket item, but I gotta tell you, Catherine and the team were out of this world fabulous – from the initial face-to-face consultations as I kept changing my boggled mind about what I wanted, right through to the shipping process. A-MAZ-ING!

Here’s a pretty ordinary image of some of my table with Boris, my lamp I picked up at Atelier Abigail Ahern. What can I say – it was a great birthday!

Boris and the Orange Velvet Side Table(Image by TSL)
Boris and the Orange Velvet Side Table
(Image by TSL)

In today’s world of social media offerings – with blogging, Facebook, Twitter and all the rest, there’s really no excuse for less than stellar service. But still, there are always some that stand a head and shoulders above the rest.

Have you received any AMAZING customer service recently?

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Comments (18)

Very much enjoyed reading this entry, and have made a mental note of all. Thank you K

Caro & Jerrat Ltd

You should have GOT “the bed”. OMG it is something else!! I WANT it but in a more modern design.

Liked the lovely black ribbon laces better than the blue – which are ok but a bit “modern” for the for the beautiful “old girls”!

How is the hair??

Really looking forward to Saturday.

XX

M-J

Can you imagine how much the bed would have cost to ship???

The hair is SHORT! Have sent you a pic.

Only 3 sleeps…

X

Love the laces and the lamp. No amazing customer service around here lately.

…but at least Jon is back, yes?

That does make everything better!

Ahhhhh I love the lamp….. And yes had fantastic customer service on Sat night for hubbies birthday at est restaurant, worth every cent!

I have never had less than stellar service (or food!) at Est. Happy B’day, Mr BCD!

I love the quilting too and I will consistently shop were you are guaranteed excellent customer service

Crazy – the Squint showroom in Kensington is AMAZING. Get thee there for a wee look-see!

You wouldn’t be an easy person to buy gifts for!

J – I am SO easy to buy gifts for (apparently). My nearest and dearest just have a look through my blog posts!

Love the brogues! And I know exactly what you mean, I too have often been told “you should be on commission” – if only!

I quite believe that about you, LTPA. Your blog posts are always wonderfully enthusiastic!

You are a retailer’s dream come true indeed! I always go on review sites to do my due diligence but after a while, I also realized most people are quite ready to say something negative but don’t tend to leave comments when they’ve had a good experience. So I try to make the most out of it but word of mouth is definitely something I rely on a lot. Good service should definitely be shown the appreciation they deserve!

Hey LXAX! How are you, my friend?

I think ‘sharing the love’ should become my blog motto…!

Comments are closed.