I am not a doctor. I don’t prescribe drugs or supplements. I’m a qualified health coach with a passion for helping people transform their lives through diet and lifestyle changes.
Sometimes, when you click a link on this site to a book, class or product, it’s an affiliate link. This means that if you decide to buy it, I will receive a small commission. Your price stays the same, and your purchase supports my health coaching business at the same time. I promise I only choose affiliates I believe in. Affiliate relationships with like-minded people and businesses allow me to prioritise content over advertisements, and just link to products that support health. You’ll see these links in the articles and in the sidebar.
The contents of this website belong to me. You’re welcome to excerpt, but please link back to this website and include my name (Joanna Frankham) and the name of my site (Joanna Frankham Coaching). Please don’t copy entire posts, articles or recipes without first receiving my permission.
- I respect your privacy
1.1. Joanna Frankham Coaching respects your right to privacy. I am committed to safeguarding the privacy of my clients and website visitors. I adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how I collect and treat your personal information.
1.2. “Personal information” is information I hold which is identifiable as being about you.
- Collection of personal information
2.1. Joanna Frankham Coaching will, from time to time, receive and store personal information you enter onto my website, provided to me directly or given to me in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable me to send information, provide updates and process your product or service order. I may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with my customer support.
2.3. Additionally, I may also collect any other information you provide while interacting with us.
- How I collect your personal information
3.1. Joanna Frankham Coaching collects personal information from you in a variety of ways, including when you interact with me electronically or in person, when you access my website and when I provide my services to you.
- Use of your personal information
4.1. Joanna Frankham Coaching may use personal information collected from you to provide you with information, updates and my services. I may also make you aware of new and additional products, services and opportunities available to you. I may use your personal information to improve my products and services and better understand your needs.
4.2. Joanna Frankham Coaching may contact you by a variety of measures. including, but not limited to email.
- Disclosure of your personal information
5.1. I may disclose your personal information to any of my employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of my services.
5.2. I may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. I may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Joanna Frankham Coaching, www.joannafrankham.com, my customers or third parties.
5.4. Information that I collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5.If there is a change of control in my business or a sale or transfer of business assets, I reserve the right to transfer to the extent permissible at law my user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. I would seek to only disclose information in good faith and where required by any of the above circumstances.
- Security of your personal information
6.1. Joanna Frankham Coaching is committed to ensuring that the information you provide to me is secure. I have put in place suitable physical and electronic procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
- Access to your personal information
7.1. You may request details of personal information that I hold about. A small administrative fee may be payable for the provision of information. If you would like a copy of the information which I hold about you or believe that any information I hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email me at firstname.lastname@example.org.
7.2. I reserve the right to refuse to provide you with information that I hold about you.
- Complaints about privacy
8.1. If you have any complaints about my privacy practices, please feel free to send in details of your complaints to PO Box 612, Mosman, Sydney, NSW 2088, Australia. I take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1. When you visit my website
When you come to my website (www.joannafrankham.com) I may collect certain information such as browser type, operating system, website visited immediately before coming to my site, etc. This information is used in an aggregated manner to analyse how people use my site, such that I can improve my service.
10.4. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Joanna Frankham Coaching is not responsible for the privacy practises of other such websites. I encourage my users to be aware, when they leave my website, to read the privacy statements of each and every website that collects personal identifiable information.
18 May 2018